cataya Frequently Asked Questions

You must be at least 21 years old to register and play on cataya. This age restriction is mandated by PAGCOR for all licensed online gaming platforms in the Philippines. cataya enforces this strictly — age is verified at registration and confirmed during KYC document review. Any account found to belong to someone under 21 is closed immediately.

cataya requires one valid Philippine government-issued ID for KYC verification — accepted documents include a PhilSys National ID, passport, driver's license, SSS ID, UMID, voter's ID, or PRC ID. You will need to submit a clear photo of the front and back of the ID, plus a selfie. KYC is required before your first withdrawal can be processed.

No. cataya strictly enforces a one-account-per-person policy. Opening multiple accounts — whether in your own name, a variation of it, or using someone else's identity — is a violation of cataya's Terms and Conditions. All duplicate accounts are closed upon detection, and balances may be forfeited. If you have accidentally created a duplicate, contact cataya support immediately.

If you cannot log in to cataya, first try the password reset option on the cataya Login page — an OTP will be sent to your registered Philippine mobile number. If your number has changed or your account appears suspended, contact cataya's 24/7 live chat support directly. The average response time is 3–5 minutes and agents can verify your identity and restore access.

The minimum deposit on cataya varies by payment method. For GCash and PayMaya, the minimum is typically ₱100. Bank transfers via BPI, BDO, and Metrobank may have higher minimums depending on the transfer type. The exact current minimums are displayed in the cataya Deposit section when you select your preferred payment method.

For verified cataya accounts, GCash withdrawals are typically processed in under 15 minutes. This is one of the fastest payout speeds for online gaming in the Philippines. Withdrawal processing may take longer during peak periods or if a transaction is flagged for routine security review. Completing your KYC verification in advance is the single most important thing you can do to keep your withdrawals fast.

cataya does not charge platform fees for standard deposits or withdrawals. However, your bank or payment provider — GCash, PayMaya, BPI, BDO, or Metrobank — may apply their own transaction fees depending on the transfer type and your account tier with that provider. cataya is not responsible for fees charged by third-party payment processors.

As a standard rule, cataya processes withdrawals to the same payment method used for the most recent qualifying deposit. This is an anti-money laundering requirement. For example, if your last deposit was via GCash, your withdrawal will be sent back to the same GCash account. If you need to withdraw to a different method, contact cataya support to discuss your situation.

Bank transfer withdrawals from cataya to BPI, BDO, or Metrobank accounts typically take one to two banking business days after cataya processes the withdrawal request. Processing times depend on the receiving bank's cut-off times and interbank transfer schedules. GCash and PayMaya withdrawals are significantly faster if you need immediate access to your winnings.

Yes. cataya offers live sabong streaming from PAGCOR-licensed arenas, where you can watch the actual cockfighting match and place bets in real time — Meron, Wala, or Draw. Sabong events run throughout the day and into the evening. cataya's sabong odds are updated live, and winnings are credited to your balance immediately after each fight is settled.

Yes. cataya is fully optimized for mobile play on both Android and iOS devices. The cataya platform runs directly in your mobile browser — Chrome, Safari, or any standard browser — with no app download required. The full game library, including live sabong, slots, live casino, and sports betting, is accessible on mobile with the same account you use on desktop.

cataya's slot and RNG-based games use certified random number generation systems that have been independently tested and verified by recognized gaming testing laboratories. cataya publishes certified Return to Player (RTP) values for every game. Live casino games are operated by licensed live studio providers whose dealing procedures are subject to their own independent certifications and PAGCOR oversight.

Yes. cataya's sportsbook covers a wide range of sports with strong Filipino interest, including PBA basketball, NBA, UFC, boxing, and international football. You can place pre-match and live in-play bets on cataya with competitive odds quoted in Philippine Peso. PBA season coverage includes all conference games, playoffs, and the Commissioner's Cup.

Wagering requirements — also called turnover requirements — specify how many times you must bet a bonus amount before you can withdraw winnings derived from it. For example, a 30x wagering requirement on a ₱500 bonus means you must place ₱15,000 in total bets on eligible games before withdrawing bonus-related winnings. cataya discloses wagering requirements clearly on every promotion.

Yes. All cataya bonuses carry a validity period communicated at the time the bonus is offered. If the wagering requirement is not completed within the validity window, the bonus balance and any associated winnings are forfeited automatically. cataya does not send expiry reminders by default, so it is worth noting your bonus expiry date when you accept an offer.

cataya rewards active players through a loyalty program that offers cashback, reload bonuses, and exclusive promotions based on your play history. Higher activity levels unlock better rewards, faster withdrawal processing, and access to dedicated account support. Details of cataya's current loyalty program tiers and rewards are available in the Promotions section of your cataya account.

To self-exclude from cataya, contact cataya's 24/7 live chat support and request a self-exclusion. You can choose a period ranging from 24 hours up to permanent exclusion. Once a self-exclusion is confirmed, it cannot be reversed or shortened during the active period. cataya will block all logins and disable all payment methods for the duration of your self-exclusion.

Yes. cataya provides deposit limit controls in your account settings. You can set a daily, weekly, or monthly cap on how much you deposit into your cataya account. Limit reductions take effect immediately. Requests to increase a limit require a mandatory 24-hour cooling-off period before the increase takes effect — a deliberate safeguard against impulsive decisions during losing streaks.

If you are concerned about your gambling habits, cataya encourages you to take action early. Start by using cataya's built-in tools — deposit limits, session timers, or a cooling-off period — accessible from your account settings or through live chat support. cataya's support team is trained to assist players in distress and can connect you with responsible gaming resources available to Filipino players through PAGCOR's oversight framework.

cataya's Filipino support team is available 24 hours a day, 7 days a week including Philippine public holidays. The fastest way to reach support is through cataya's live chat feature — average response time is 3 to 5 minutes. You can also send an email to [email protected] with your account details and query. All support is handled by Filipino agents familiar with local context.